Not thrilled with your order? Here’s the plain version of how refunds work at Pep Hub — no fine-print games.
30-day satisfaction guarantee
If you are not satisfied with your order for any reason, contact us through the Help Center within 30 days “ and we can refund the order.
This is a satisfaction guarantee, not a product-return program. We do not accept returned peptide products: once a product leaves our temperature-controlled facility it cannot be restocked under GMP handling standards. Please do not ship anything back unless support gives you specific instructions.
Damaged or wrong items
Contact us with your order number and photos of the packaging and the product, and we will arrange a replacement or a refund.
Cancellations and changes
You can cancel or change an order until it enters processing or ships. Once an order has shipped it cannot be cancelled or redirected.
Returned to sender
If a carrier returns an unopened order to us, we can re-ship it for an additional shipping charge .
How refunds are paid
Refunds go back to the original payment method within 3 to 10 business days “.