Frequently asked questions
How do I check my vial?
Enter the lot number from your vial on the Check Your Vial page. Every batch’s Certificate of Analysis is public — identity, HPLC purity and endotoxin results from the independent lab.
How fast is shipping?
Orders ship within 1 business day. Express shipping is free on orders over $200 CAD; parcels are tracked, insured and discreetly packaged.
How do I reconstitute a vial?
Use the Reconstitution Calculator: enter the vial size, the bacteriostatic water you added, and your target dose. A printed dosing guide is included with every order.
Are products third-party tested?
Yes — every batch is tested by an independent laboratory (HPLC + mass spectrometry) before it is listed, at 99%+ purity.